Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets out what you may and may not do with Call Crew, operated by M.S. Project Zeus CY Limited. It forms part of our Terms of Service. We may update it from time to time.

1. General rule

Use the Site and Service lawfully, honestly, and in a way that does not harm us, our other customers, or the people your business communicates with.

2. You must not

• break any law or regulation, or use the Service to help anyone else do so, including telemarketing, anti-spam, do-not-call, consumer protection and data protection laws;
• make calls or send messages without the consents and disclosures the law requires, or to people who have asked not to be contacted;
• use the Service for fraud, scams, harassment, threats, hate, or anything deceptive, defamatory or obscene;
• impersonate any person or organisation, or misrepresent who is calling or who you are affiliated with;
• record or transcribe anyone without the notice and consent the law requires in the relevant country or US state;
• upload or transmit malware, or attempt to gain unauthorised access to, disrupt, overload, probe or reverse engineer the Site, Service or their infrastructure;
• scrape, harvest or collect data from the Site except as expressly permitted, or bypass any access or rate-limiting controls;
• infringe anyone's intellectual property, privacy or other rights; or
• resell, sublicense or provide the Service to third parties unless we agree in writing.

3. Your content and instructions

You are responsible for the scripts, business details and instructions you give us, and for ensuring they are accurate, lawful and not misleading. You must hold the rights and consents needed for us to act on them.

4. Enforcement

If we reasonably believe you have breached this AUP, we may investigate, remove content, and suspend or terminate access, with or without notice depending on the severity. We may also report unlawful activity to the authorities. We will act proportionately.

5. Reporting misuse

If you become aware of misuse of the Site or Service, tell us at hello@callcrewhq.com.